| Customer Support
Byers provides direct support for all our products
by phone and e-mail. Our experienced support staff has
an average of eight years experience and is very much
attuned to user issues and how the products are used
in the field.
Contact customer support at 404.497.1551 or 888.263.4396.
You may also email your inquiry to support@byers.com.
Problems may be reported 24 hours a day, seven days
a week and we provide critical call coverage (by beeper)
around the clock. Our regular customer support hours
are 9:00 AM to 5:00 PM EST, Monday - Friday. Most calls
during normal hours are responded to within 30-60 minutes.
Our maximum response time policy is as follows. Note:
Customer sets priority.
| Status: |
Technical Response
Within: |
| Critical (Customer operation
is down) |
Two (2) normal working hours |
| High (Customer operation severely
restricted) |
Four (4) normal working hours |
| Normal (Overall operations not
severely impacted) |
Six (6) normal working hours |
| Minor (Minimal effect on customer
operation) |
Eight (8) normal working hours |
|
